Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Face Coverings
- New
22/07/2020
We have had a significant number of people contacting us requesting face covering exemption letters. There is no requirement for a letter or certificate in relation to the wearing of face coverings. We unfortunately are unable to provide these. If y Read more
Face Covering Exemptions
- New
17/07/2020
Face Covering Exemptions We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings. GPs are unfortunately not in a position to provide ind Read more
Antibody Testing
11/06/2020
COVID-19 Tests
18/05/2020
Wellbeing Newsletter
05/05/2020
Wellbeing Newsletter - Coping with Covid-19
20/03/2020
Coronavirus Information Videos
20/03/2020
Smear Test Meeting 11/03/2020
02/03/2020
Flu Vaccinations
20/11/2019
Primary Care Network
11/10/2019
New Services - First Contact Practitioner (FCP)
19/08/2019
February Carers Hub Newsletter 2019
02/01/2019
Extended Access Available Now
25/09/2018
New Patients
12/01/2018

Chatham Street Surgery

CQC Inspected and Rated
Requires Improvement

We are currently CLOSED.

Chatham Street Surgery

News

Face Covering Exemptions

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Chatham Street Surgery

CQC Inspected and RatedRequires Improvement

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Chatham Street Surgery

News

Face Covering Exemptions

CQC Inspected and Rated
Requires Improvement

Submit self-monitoring health reviews
(if requested by the doctor or nurse):